Refund policy
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items purchased at full price can be returned for a refund within 14 days of being received. All products sold during sale periods or with clearance pricing are final sale.
A full price product may be exchanged or returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odours, animal hair, and damage
A refund will be issued within 3-5 business days once the package has been received back and inspected. Please include your order number and name associated with the order on a piece of paper inside the package to prevent any delays in processing.
To initiate a return, please email hello@twolinebrands.com with the following information:
- Order number and name of purchaser
- Photo of product with tags on and in new condition
- Reason for return
The return package must be postmarked back to us within 14 calendar days of delivery in order to receive a refund. Customer is responsible for the cost of shipping a return.
We stand by our products and they are designed and made with great care. Your product is designed to last through standard wear and tear when use/care instructions are followed. In the case that there is an issue related to a defect, please notify us via email (hello@twolinebrands.com) with photos attached and within 10 days of the receipt of your product if there are issues with the product in its new and unworn condition. Items washed/worn are not eligible for returns/exchange/refunds.
Thank you so much for your understanding!